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Change Your Address and Phone Number Online with my Social Security

August 18, 2022 • By

Reading Time: 2 Minutes

Last Updated: August 18, 2022

person reviewing information onlineIf you receive Social Security benefits, the easiest way to change your address and phone number is by creating a personal my Social Security account. Once you create your account, you can update your contact information from your preferred location. This feature is available for people who receive retirement, survivors, or disability benefits, along with Medicare enrollees. If you receive Supplemental Security Income, you can check the address that we have on record with your account.

Visit our my Social Security webpage to get started. To create an account, you must:

  • Be at least 18 years old.
  • Provide a valid email address.
  • Have a Social Security number (SSN).
  • Provide a U.S. mailing address (includes military addresses, APO/FPO/DPO, AE, AP, or AA).

Once you have a valid email address, you are ready to create your personal my Social Security account. When you visit my Social Security, select the “Create an Account” button. You will have the option to create your new my Social Security account with one of our two credential partners: Login.gov or ID.me.

  • Login.gov is the public’s one account for simple, secure, and private access to participating U.S. government agencies.
  • ID.me is a single sign-on provider that meets the U.S. government’s online identity proofing and authentication requirements.

Please note, if you already have a Login.gov or ID.me account, you can select the appropriate button to sign in with either one and access your personal my Social Security account. If you previously verified your identity with Login.gov or ID.me, you don’t need to do so again. If you don’t have a Login.gov or ID.me account, please select the “Create an Account” link to start the one-time registration process.

If you create a new Login.gov credential, we will still complete the identity verification part, so you will need to provide some personal information to us. You will also receive an activation code from us to complete the process.

Remember, you can do much of your business with us online.


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  1. Lilian H.

    I am trying to used my account but was impossible be because doesn’t recognize my information, I need to change my address soon as possible. Please help me
    Sending emails to lilian_ hayes@yahoo.com
    I called but Customer Service said I need change my address my self in my account

    Reply
    • Ann C.

      Hi, Lillian. We are sorry to hear about your experience. For your security, we do not have access to private information in this venue. If you are still encountering a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” You can also contact your local Social Security office. We hope this helps.

      Reply
  2. Cathie B.

    Why is a US mailing address required to open a MySSA account? Can I use a relative’s address? There are many recipients of SS who do not live in the US, but would like online access. Appreciate your time in answering this question.

    Reply
  3. Jennifer H.

    I have a SSA account. I do not see a place to change my home address in my profile. Help?

    Reply
    • Ann C.

      Hi, Jennifer. If you are still encountering a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.

      Reply
      • Robert A.

        Ann is correct. NOT ABLE to Change Address in MY ACCOUNT unless you ARE getting some sort of Benefit.OTHERWISE- its not possible on the website.
        I just worked with two agents at the 800-772-1213 while in my ONLINE Account.
        Spent about 20 minutes w her after 20 minute phone wait time. Agent finally put me on hold– asked others at SSA– got the ANSWER. “Cant do Change of Address online– unless you ARE receiving benefits.” Weird eh?
        Should be changed! n my case I ordered replacement SSN Card. Then realized it will likely be sent to address in the system even though i moved 1+ year ago- and mail forwarding is already off.
        IMPORTANT DOC- to register to vote and Drive. Went into account– no way found to change– risk not getting importaNT THINGS FROM SSA.
        SSA: YOU NEED TO CHANGE THIS.
        OTHERWISE LOVE THE WEBSITE.
        Robert

        Reply
      • Nellyda L.

        Need change of address

        Reply
        • Ann C.

          Hi, Nellyda. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

          Reply
    • robert a.

      Ann is correct. NOT ABLE to Change Address in MY ACCOUNT unless you ARE getting some sort of Benefit.OTHERWISE- its not possible on the website.
      I just worked with two agents at the 800-772-1213 while in my ONLINE Account.
      Spent about 20 minutes w her after 20 minute phone wait time. Agent finally put me on hold– asked others at SSA– got the ANSWER. “Cant do Change of Address online– unless you ARE receiving benefits.” Weird eh?
      Should be changed! n my case I ordered replacement SSN Card. Then realized it will likely be sent to address in the system even though i moved 1+ year ago- and mail forwarding is already off.
      IMPORTANT DOC- to register to vote and Drive. Went into account– no way found to change– risk not getting importaNT THINGS FROM SSA.
      SSA: YOU NEED TO CHANGE THIS.
      OTHERWISE LOVE THE WEBSITE.
      Robert

      Reply
    • robert a.

      Oops– Jennifer is Correct (Ann at SSA please see the problem /solution i just found with your Phone Reps).
      –Persons are NOT ABLE to Change Address in SSA “MY ACCOUNT page” on Website– unless Person is already getting some sort of Benefit.

      –OTHERWISE- its not possible on the website. (Its not an option in My Profile etc) And Agent was not able to do it on the phone! So how?? (Of course mail in a notice– but is it Valid if not Notarized?) There’s Such much required (appropriate) Security on everything else.)

      –I just worked with two agents at the 800-772-1213 while logged into my ONLINE Account. I Spent about 20 mins w her after 20mins phone wait time.

      –Agent finally put me on hold– asked others at SSA– got the ANSWER. “Cant do Change of Address online unless you ARE already receiving benefits.” Weird eh?

      –This should be changed ASAP: In my case I ordered replacement SSN Card. Then realized it will likely be sent to address in the system even though I moved 1+ yr ago, and mail forward is already off.

      –This is problem to get IMPORTANT SSN DOCS- needed to register to Vote and Drivers License and Passport.

      Otherwise love the website. Agent very good and nice. BUT 20 minute+ hold time for each call in.
      Robert

      Reply
      • annie

        2890 chad Dr. Eugene or 97408 mail to 2022

        Reply
        • Ann C.

          Hi, Annie. Thanks for visiting our blog. We respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We hope this helps. 

          Reply
  4. Kevin

    What if you have a new phone number since you had a social security account?

    Reply
  5. Teresa T.

    I’m having alot of trouble signing into my Social security account. Can I delete the account and make a new account

    Reply
  6. Teresa T.

    I’m having alot of trouble signing into my Social security account. Can I delete the account and make a new account

    Reply
    • Ann C.

      Hi, Teresa. We are sorry to hear about the difficulties you are experiencing. If you created a my Social Security account before September 18, 2021, go here and click on “Sign In” where you enter your username and password. If you created a my Social Security account on September 18, 2021 or later, you sign in using login.gov or id.me because that is what you used to create your account. If you continue to have difficulties, call our dedicated my Social Security Hotline at 1-800-772-1213, and say “helpdesk” at the voice prompt. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. (Eastern Time). You can also contact your local Social Security office directly. Look for the general inquiry telephone number using our Social Security Office Locator link. We hope this helps.

      Reply
  7. Erb

    I had a message on my social security saying my benefits were suspended due to innocrrect address. I updated my address just now will that reinstate my benefits Erb Army

    Reply
    • Ann C.

      Hi, Erb. We are sorry to hear about your situation. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

      Reply
  8. Medpros

    I am having trouble setting up my online SS account. My street address is too long and it won’t accept it. Any ideas on how to fix this? Medpros Army

    Reply
    • Ann C.

      Hi. If you are still unable to create an account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” You can also contact your local Social Security office. We hope this helps.

      Reply
  9. fnf m.

    You say “select update contact information” but there is no such button or drop down box, it’s just not there. I waited on hold for over an hour and then I needed to go. Help? Fnf mods

    Reply
    • Ann C.

      Hi. We are sorry to hear that. If you are still encountering a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” You can also contact your local Social Security office. We hope this helps.

      Reply
    • robert a.

      Right On fnf m.
      Heres what I know from talk with 2 agents today- Person is NOT ABLE to Change Address in MY ACCOUNT unless you ARE currently getting some sort of Benefit. OTHERWISE- its not possible on the website.
      I just worked with two agents at the 800-772-1213 while in my ONLINE Account.
      Spent about 20 minutes w her after 20+ minute phone wait time. Agent finally put me on hold– asked others at SSA– got the ANSWER. “Cant do Change of Address online– unless you ARE receiving benefits.” Weird eh?
      Should be changed! n my case I ordered replacement SSN Card. Then realized it will likely be sent to address in the system even though i moved 1+ year ago- and mail forwarding is already off.
      IMPORTANT DOC- to register to vote and Drive. Went into account– no way found to change– risk not getting importaNT THINGS FROM SSA.
      SSA: YOU NEED TO CHANGE THIS.
      OTHERWISE LOVE THE WEBSITE.
      Robert

      Reply
  10. Wanda D.

    very long time on hold waiting for assistance

    Reply
    • Agbo O.

      Good morning, my major issue is singing to my account I’m not receiving authenticator code from the government and I have write to them for several times but my case has never resolved I need assistance for the request thank you

      Reply
      • Ann C.

        Hi, Agbo. If you created a personal my Social Security account before September 18, 2021 and you are still are unable to access your account, please call our dedicated my Social Security Hotline at 1-800-772-1213, and say “helpdesk” at the voice prompt. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. (Eastern Time).

        The Login.gov contact center will assist you through the Login.gov proofing flow only i.e. to help create, sign in and manage your login.gov account. This is done only through their online web support page (https://login.gov/contact/) where you can submit your questions/concerns. Though you can submit your questions at any time, login.gov’s customer support operating hours are Monday – Friday, 8:00 a.m. – 8:00 p.m. (Eastern Time) and it could take up to two business days for their customer support agents to respond to  inquiries.

        For ID.me registration and/or authentication process, you should contact ID.me through their customer support page on https://help.id.me/hc/en-us/categories/360005564453-Verifying-for-the-Social-Security-Administration. The page also allows you to submit your requests for any inquiries https://help.id.me/hc/en-us/requests/new.

        We hope this helps. 

        Reply

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