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About Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

Going Online with Social Security Isn’t Hard Work

goingonlineSummer is just a memory. Long gone is the day when you fired up the grill with family and friends in the backyard on Labor Day. It’s time to put away the shorts and bring out the jackets.

When you’re raking the leaves, remember that the best part of labor isn’t the single day off you get each year, but the Social Security retirement benefits you earn through the years that you work. Continue reading

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Our Top Ten Blogs

top-ten-blogsSocial Security is always looking for ways to improve how we communicate with you. It’s been a year-and-a-half since we joined the blogosphere, and we couldn’t be happier! This blog is exactly what we envisioned, an honest conversation with you about our programs, the topics that matter to you, and how our agency can better serve you.   Continue reading

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Protecting Your identity is Important to Us

domestic-violence

Social Security is committed to protecting your identity and information. We often say that our online services are convenient, cost-effective, and secure to use.

We know that in certain instances, like for victims of domestic violence, completely blocking access to your information may be necessary. If you are a victim of domestic violence, Social Security may be able to block access to the electronic record we keep on you. Our online Block Electronic Access service is a resource for those who need extra security. It’s also available to certain victims of identity theft. Continue reading

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An Increase in Social Security Benefits in 2017

cola2017The annual cost-of-living adjustment (COLA) usually means an increase in the benefit amount people receive each month. By law, the monthly Social Security and Supplemental Security Income (SSI) federal benefit rate increases when there is a rise in the cost of living. The government measures changes in the cost of living through the Department of Labor’s Consumer Price Index (CPI-W). Continue reading

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Customer Service Is What We Do

customer-service

Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

Continue reading

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Mental Disorders Rule Update

Woman with documents sitting on the deskOn Monday, September 26, Social Security will publish a final rule to update the criteria we use to evaluate disability claims involving mental disorders. This rule, “Revised Medical Criteria for Evaluating Mental Disorders,” is the most comprehensive revision to the criteria since 1985. Continue reading

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Social Security Joins The Hispanic Heritage Month Celebration

Grandparents and granddaughter making bubblesSocial Security joins you and your family in celebrating Hispanic Heritage Month, which runs from September 15 to October 15.

We know the contributions of Hispanics can be traced to before the origins of the United States with the discovery, exploration, and naming of many places in our nation, such as state names like California, Colorado, and Texas and city names like San Antonio, Santa Barbara, and Boca Raton. Hispanics have influenced every facet of life, from language to our cultural development. Hispanics play a crucial role in American life. Continue reading

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On Patriot Day, We Remember

911 pic

Social Security provides survivors and disability insurance for workers and their families. Through times of tragedy and despair, we’ve risen with the American spirit to provide support to those we serve. Like few other times in our history, was our agency’s presence needed more than after the terrorists’ attacks of September 11, 2001.

Fifteen years have gone by but that tragic day is still present in our memories and hearts. We remember where we were and what we were doing when our nation was forever changed. We remember the innocent lives lost. We remember the courage of the first responders who risked, and even lost their lives to save others. And at that time, we remembered our commitment to be with you through life’s journey, helping secure today and tomorrow. Continue reading

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Discover a Whole World of Retirement Possibilities

Dreamy vintage shot of senior couple enjoying a leasure cruiseChristopher Columbus might be one of the most famous explorers in America. He’s credited with discovering the New World, though Native Americans were here long before the Italian sailor.

Centuries later, there are new horizons to explore and you can do it from the comfort of your home or office. With Social Security, you can discover a new world of information and services at www.socialsecurity.gov. Continue reading

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