COVID-19, Online Services

A COVID-19 Update from Our Commissioner

March 19, 2020 • By

Reading Time: 1 Minute

Last Updated: February 21, 2023

I want you to hear directly from me how the COVID-19 pandemic is affecting our services. The first thing you should know is that we continue to pay benefits. Be aware that scammers may try to trick you into thinking the pandemic is stopping your Social Security payments but that is not true. Don’t be fooled.

To protect you and help stop the spread of this coronavirus, we cannot accept visitors in our offices at this time. There are several other ways you can get help. Many services are available online. If you have a critical need that you cannot address online, we can help you over the phone.

Please visit our website to find out what services we are continuing and which ones we are suspending, how to contact us, and important information about deadlines we are extending to ease the burden on you and medical providers during this pandemic.

You can subscribe to receive email or text message notifications. Please share this information with your family and friends to help us spread the word.

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About the Author

Andrew Saul, Commissioner, Social Security Administration

Commissioner of Social Security Administration (June 17, 2019 - July 9, 2021)

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Comments

  1. Michael F.

    Wondering when I’ll be receiving my monthly check. Usually here around the 20th of each month.
    Nothing in my auto deposit as of today.

    Thanks

    • Ann C.

      Hi, Michael. If you do not receive your electronic payment on the scheduled pay date, please contact your bank or financial institution first. If you still need to report a late, missing, or stolen Social Security payment, please visit our Frequently Asked Questions. Thanks

  2. Herman H.

    I get ssa with no dependent and I don’t file taxes I only made $8760. And I didn’t get a stimulant Check. I was wondering why I have called the office and no answer. The get my payment portal is asking for the bank information and I put it in there and it said that the record don’t match.

  3. Tiffany N.

    I am on ssi and disability I have no children under 18 and no husband I rent and pay all bills alone. So I am worried being behind that my lights or land Lord will give me no more time to catch up. Will there be a second stimulus check?

    • jjj

      Nothing has passed yet in the senate..

  4. JJJ

    EVERYONE ON SSI CHECK YOUR ACCOUNT. MINE JUST POSTED PENDING 🙂

  5. geral j.

    I am on disability, and get my check via direct deposit to my bank. I still havnt received my stimulus payment ! why

  6. Dorothy S.

    I want to file for social security retirement. I will be of full age in July 2020. I also want to compare my retirement benefit to the possibility of drawing on my husband (deceased). I am not apposed to doing it by phone, since I understand that you are not taking in person visits.

    • Vonda V.

      Hi Dorothy, thanks for using our blog. To compare your potential widow’s benefit to your potential full retirement benefit, please call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  7. Yvonne b.

    Hi my name is Yvonne bowley I’m on SSI and SSA and wounding what going on with the stumules payment i have a card and you guys are not tell people nothing

  8. Joseph F.

    I am on SSDI and received payment through direct deposit on the 3rd of each month and never had a problem receiving my payment until the month of may I need to know what the problem is because I received VA disability on time,and I also received my stimulus payment through direct deposit,so what is the problem with SSDI payment?

    • Vonda V.

      Hi Joseph, thanks for using our blog. If you did not receive your Social Security or SSI benefit, please contact your bank or financial institution first. They may be able to determine if your direct deposit failed. If you still need to report a late, missing or stolen Social Security payment, call us toll-free at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  9. Debra M.

    I am on SSI with direct deposit an no depends people in my own family has an been had there’s but myself an my husband said he is we are still waiting and I have other family members that had to come stay with me to just say the thuth we are starting to be without food and I’m not going to be able to pay my power bill .I have kids that received there’s by check the first time they was sent out and by check in mail at that someone please tell me /us what are we going to do???

  10. Deborah G.

    Where is my monthly check that is automatically deposited on the 16th of every month? It’s not in my account.

    • Vonda V.

      Hi Deborah, thank you for using our blog. The birthday of the person whose record you receive benefits under determines yourr payment date:

      Date of Birth Payment Day:
      1st through 10th Second Wednesday
      11th through 20th Third Wednesday
      21st through 31st Fourth Wednesday

      Go to Schedule of Social Security Payments for the current payment dates.

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