A COVID-19 Update from Our Commissioner

I want you to hear directly from me how the COVID-19 pandemic is affecting our services. The first thing you should know is that we continue to pay benefits. Be aware that scammers may try to trick you into thinking the pandemic is stopping your Social Security payments but that is not true. Don’t be fooled.

To protect you and help stop the spread of this coronavirus, we cannot accept visitors in our offices at this time. There are several other ways you can get help. Many services are available online. If you have a critical need that you cannot address online, we can help you over the phone.

Please visit our Coronavirus Disease (COVID-19) page to find out what services we are continuing and which ones we are suspending, how to contact us, and important information about deadlines we are extending to ease the burden on you and medical providers during this pandemic.

You can subscribe to receive email or text message notifications when we update our Coronavirus Disease (COVID-19) page. Please share this information with your family and friends to help us spread the word.


2,349 thoughts on “A COVID-19 Update from Our Commissioner

  1. my son has Epilepsy he has been dealing with SS Disability for going on 2yrs! He had hearing last year was denied he appealed and 0n 7-29-2020 received letter from SS Denied! This has been the worst experience we have seen! He meets all the requirements of if have Epilepsy seizures more than once month, confusion, starring blankley, euphorea before seizure, temporary confusion, loss of consciouness, jerking arms and legs, etc., he has all and more has had serious injuries from seizures, my question is what does he have to do to get a disability he qualifies for? Your SS has done nothing but make him wait and then deny with no real reason, this system is so unfair, he can’t work because 3 or more times a week he has times he starts mumbling, eyes are in blank stare, body arched, these last for about 15mins, after he is totally exhausted body sore but yet he is denied you want to feel discriminated then try and deal with your system, only income he has is 550.00 monthly from rental the rest I have been paying and all this has put tremendous stress on him and myself, my son went from a full supporting himself, active adult we thought he had so much to look forward to then he is told he has pseudo seizures nothing can be done, psychiatric may help, but since he has no insurance and money is tight we put what needs first! Medicines, we have researched this over and over now I am begging you to help, look at his case or have someone that knows about Epilepsy look then with a straight face till me why SS is screwing with him, to be honest he was told by SS if he was uneducated, 50yrs old his chances would be much better to get disability, that is discrimination and you should be ashamed that anyone in your organization would say that!! Your help will be greatly appreciated.

    • Kyle, we are sorry to hear about your son’s disability. If he was recently denied, he may request an appeal within 60 days of receiving the decision. Your son can provide additional evidence when he files his appeal.

      If he needs help requesting an appeal, he can call us at 1-800-772-1213 for assistance or he can contact his local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

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